At My American Kitchen, (Lord Henry Enterprises, Inc. d/b/a My American Kitchen) customer satisfaction is our top priority. We truly want you to be completely satisfied with your purchase.
If you are not satisfied with your product and contact us within 30 days from the date of purchase, we will refund your money for the purchase price of the product less shipping charges and a 20% restocking fee. Products must be returned in new, unused, and resalable condition inside its original packaging. The product may not be returned after the thirty day period. The restocking fee may be waived per the discretion of the customer service manager. Customized orders or other special shipments cannot be returned due to their uniqueness and/or personalization to your specific request. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund.
Upon receipt of your order, PLEASE INSPECT YOUR ORDER IMMEDIATELY. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
How to Obtain a Return Authorization Number:
You must obtain a Return Authorization Number (RA#) within 30 days of receipt of your order. Please email customer service at firstname.lastname@example.org to request a Return Authorization Number (RA#), or contact our Customer Service Department toll-free at 800-366-72350, Monday through Friday, 8am to 5pm Eastern Standard Time. Please include the following information in your email:
Reason for Return
Return Product(s) to My American Kitchen
Once the RA# has been issued, the merchandise should be returned immediately. When shipping your return, please write the RA# on the outside of the box and return to:
My American Kitchen
9655 Florida Mining Blvd. W. Ste. 401
Jacksonville, FL 32257
Use proper size packaging, wrap packages securely, and use UPS, FEDEX or insured USMAIL for your protection. If using a third-party shipping service, make sure that they use proper and adequate size packaging to avoid damage to the merchandise, which could result in the merchandise not qualifying for a refund.
*As a convenience, orders placed between November 1st and December 25th will have the return guarantee extended from 30 days to 45 days. All products properly returned under this policy are eligible for a refund to the original method of payment. We will credit you for the total purchase price minus restocking fees, upon receipt of the product.
**If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund provide you can provide proof-of-purchase.